Terms of service

C.A.L.A. Jewelry — Terms of Service

Last Updated: October 23, 2026

1. Overview

Welcome to C.A.L.A. Jewelry. Throughout these Terms of Service, “we,” “us,” and “our” refer to C.A.L.A. Jewelry. By visiting our website, browsing our products, or making a purchase, you agree to these Terms of Service and any policies referenced herein.

Please read these terms carefully before using our website. If you do not agree to these terms, please do not use our website.

2. Online Store Terms

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under applicable law.

You agree not to use our products or website for any unlawful purpose or violate any applicable laws while using our services.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary, including in cases of suspected fraud, misuse, or violations of these terms, subject to applicable law.

3. Products and Descriptions

C.A.L.A. Jewelry strives to display accurate product descriptions, photographs, materials, measurements, gemstone details, and pricing.

However, product colors and appearances may vary depending on lighting, photography, and screen settings. Natural gemstones may also have variations in color, inclusions, and appearance.

We make reasonable efforts to ensure product information is accurate but do not guarantee that every image or description will appear exactly as displayed on every device.

Any claims regarding metal purity, gemstone identity, gemstone origin, diamond characteristics, or other product specifications will be based on the information available to us and represented in accordance with applicable law.

4. Pricing and Payment

All prices are displayed in the currency indicated at checkout unless otherwise stated.

Prices, product availability, and promotions may change without notice. Changes will not retroactively alter the price of an order already accepted, except where permitted or required by law.

Payment must be completed through an accepted payment method at checkout. Orders may be delayed, declined, or canceled if payment cannot be authorized or if a transaction is reasonably suspected of being fraudulent.

Applicable taxes and shipping charges will be displayed at checkout when available.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to review, refuse, or cancel an order when necessary, including due to pricing errors, inventory issues, suspected fraud, or inaccurate product information, subject to applicable law.

If we cancel an order after payment has been collected, we will issue an appropriate refund for the canceled order.

Customers are responsible for providing accurate contact, billing, and shipping information when placing an order.

6. Returns, Refunds, and Exchanges

All sales are final. Returns and refunds are not offered for changes of mind, buyer’s remorse, or incorrect sizing selected by the customer.

Customers are responsible for double-checking ring sizes, product specifications, and order details before completing checkout.

Exchanges may be considered on a case-by-case basis and require prior approval from C.A.L.A. Jewelry. Approved exchanges are subject to product availability, item condition, and any applicable shipping costs. Custom, personalized, and specially ordered items are generally not eligible for exchanges, except as required by law.

If an order arrives damaged, defective, or incorrect, customers should contact us promptly with their order number and supporting photographs so we can review the issue and determine an appropriate resolution.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

Please refer to our separate Return & Exchange Policy for additional details.

7. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes communicated at checkout or otherwise provided to customers.

Delivery dates are estimates unless expressly guaranteed. Delays may occur due to shipping carriers, weather, customs, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate shipping address. Additional shipping charges may apply if an order must be reshipped because of incorrect information supplied by the customer, where permitted by law.

Please contact us if your order is delayed, lost, or arrives damaged so we can review the situation.

8. Custom and Special Orders

Custom, personalized, and specially ordered jewelry may require additional production time and specific customer approvals.

Customers are responsible for reviewing and confirming relevant details, including sizing, materials, gemstones, and design specifications, before production begins.

Custom and special orders are generally final sale, except where required by applicable law or where an appropriate remedy is required for a defective or incorrectly supplied item.

9. Intellectual Property

All original website content, including our brand name, logos, product photography, designs, written descriptions, graphics, and other materials, belongs to C.A.L.A. Jewelry or its respective rights holders unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment processors, shipping providers, and external websites.

These services may be subject to their own terms and privacy policies. We are not responsible for third-party services beyond the responsibilities imposed on us by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, C.A.L.A. Jewelry will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer protections and remedies for defective or misrepresented products.

12. Indemnification

To the extent permitted by law, you agree not to misuse our website or violate these terms in a manner that causes legally recoverable losses to C.A.L.A. Jewelry.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for matters where such an obligation is prohibited by law.

13. Governing Law

These Terms of Service are governed by the laws applicable in the State of Utah, without overriding any mandatory consumer protections that apply under other applicable laws.

Any dispute will be handled in a court with proper jurisdiction, subject to applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, or legal obligations.

Updates will be posted on this page with a revised Last Updated date. Your continued use of the website after updated terms are posted constitutes acceptance of those terms to the extent permitted by law.

15. Contact Information

For questions about these Terms of Service, orders, or our products, contact us through the official C.A.L.A. Jewelry website.