Shipping policy

C.A.L.A. Jewelry — Shipping Policy

Last Updated: October 23, 2026

1. Order Processing

Orders are processed as quickly as possible after payment is confirmed.

Please allow 1–3 business days for processing of in-stock items before shipment. Custom-made, personalized, and specially ordered pieces may require additional processing or production time. If a longer timeframe applies, we will communicate it to you when possible.

Business days exclude weekends and holidays.

2. Shipping Methods and Delivery Times

Available shipping methods and costs will be displayed at checkout.

Estimated delivery times depend on the shipping method selected and the destination. Delivery estimates begin after an order has been processed and shipped.

Once an order has shipped, customers may receive tracking information when available.

Please note that delivery dates are estimates and are not guaranteed unless explicitly stated.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Customers are responsible for applicable shipping fees unless free shipping or another promotion is offered.

Any shipping promotions will be subject to the terms stated at the time of the offer.

4. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping costs may apply if a package must be reshipped due to an incorrect address provided by the customer, where permitted by law.

5. Lost, Delayed, or Stolen Packages

Once your order ships, delivery is handled by the selected shipping carrier. Delays may occur due to weather, carrier operations, holidays, or other circumstances beyond our control.

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

If your package appears lost or has not arrived within the expected timeframe, contact C.A.L.A. Jewelry with your order number and tracking information so we can help review the situation.

Any resolution will be handled in accordance with applicable law and the circumstances of the shipment.

6. Damaged Packages

If your order arrives damaged, please contact us promptly with your order number and clear photographs of the item and packaging.

We will review the issue and determine an appropriate resolution in accordance with our policies and applicable law.

7. Returns and Exchanges

All sales are final. Returns and refunds are not accepted for changes of mind or incorrect sizing selected by the customer.

Exchanges may be considered on a case-by-case basis and require prior approval from C.A.L.A. Jewelry.

Please refer to our Return & Exchange Policy for full details. Nothing in this Shipping Policy limits any rights or remedies required by law.

8. International Shipping

International shipping availability, fees, customs duties, and import taxes will depend on the destination and the options offered at checkout.

Customers are responsible for any applicable import charges unless otherwise stated. International shipments may experience additional delays due to customs processing.

9. Contact Us

For shipping questions or assistance with an order, contact C.A.L.A. Jewelry through our official website or business social media accounts.